Privacy Policy

Company: Multi Tech Smart Technical Services LLC
Website: https://multitechsmart.ae
Effective Date: 17 February 2026
Last Updated: 17 February 2026

Your privacy is important to us. This Privacy Policy explains how Multi Tech Smart Technical Services LLC (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website or use our services. Please read this policy carefully.

1. Who We Are

Multi Tech Smart Technical Services LLC is a professional home maintenance and renovation company based in Dubai, United Arab Emirates. We provide a wide range of services including plumbing, electrical work, AC maintenance, painting, carpentry, waterproofing, general handyman services, and more.

For any privacy-related concerns, you may contact us at:

  • Email: info@multitechsmart.ae
  • Phone: +971542577335
  • Address: Dubai, United Arab Emirates

2. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

  • Full name
  • Phone number
  • Email address
  • Property address or location (for service bookings)
  • Details of the service you require
  • Any messages or queries submitted through our contact or quote forms

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general geographic location
  • Browser type and version
  • Device type (mobile, desktop, tablet)
  • Pages visited and time spent on each page
  • Referring website or source
  • Date and time of your visit

c) Information from Third Parties

We may receive information about you from third-party platforms such as Google, Meta (Facebook/Instagram), or WhatsApp when you interact with our advertisements or contact us through those channels.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your service inquiries and free quote requests
  • To schedule, confirm, and carry out maintenance or renovation services at your property
  • To send service reminders, booking confirmations, and follow-up communications
  • To process payments and issue invoices
  • To improve our website’s performance and user experience
  • To send promotional messages about our offers and services (only where you have consented)
  • To comply with applicable laws and regulations in the UAE
  • To resolve disputes and troubleshoot issues
  • To prevent fraud or misuse of our services

4. Legal Basis for Processing

We process your personal data on the following legal grounds, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data:

  • Contractual necessity: Processing required to provide the services you have requested
  • Consent: Where you have given clear consent, for example, to receive marketing communications
  • Legal obligation: Where we are required by UAE law to process your data
  • Legitimate interests: For improving our services and communicating with existing customers

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: To understand how visitors use our website (e.g., Google Analytics)
  • Marketing cookies: To show you relevant advertisements on third-party platforms (e.g., Google Ads, Meta Ads)
  • Preference cookies: To remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information, please refer to your browser’s help documentation.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service delivery partners: Our field technicians and internal teams who need your address and service details to carry out booked work
  • Payment processors: Third-party payment providers (including Tabby for installment payments) to process transactions securely
  • Technology partners: Website hosting providers, CRM software providers, and communication tools (such as WhatsApp Business API or email platforms)
  • Legal authorities: Government bodies or law enforcement if required by UAE law or a valid legal order
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

All third parties we work with are required to handle your data securely and only for the stated purpose.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable UAE laws and regulations. In general:

  • Customer service and booking records are retained for up to 5 years after the last interaction
  • Financial and invoicing records are retained for the period required by UAE tax and commercial laws (typically 5–7 years)
  • Marketing preferences are retained until you opt out or withdraw your consent

After the retention period, your data is securely deleted or anonymised.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These include:

  • SSL/TLS encryption on our website
  • Restricted access to personal data on a need-to-know basis
  • Secure storage of customer records
  • Regular review of our data security practices

While we take all reasonable precautions, no transmission over the internet is completely secure. We encourage you to take steps to protect your own information, such as keeping your contact details up to date.

9. Your Rights

Under the UAE Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Correction: You can ask us to correct any inaccurate or incomplete information
  • Right to Deletion: You can request that we delete your personal data, subject to our legal obligations
  • Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances
  • Right to Data Portability: You can request your data in a commonly used electronic format
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing
  • Right to Object: You can object to us processing your data for marketing purposes at any time

To exercise any of these rights, please contact us at info@multitechsmart.ae. We will respond to your request within 30 days.

10. Marketing Communications

If you have provided your contact details and consented to marketing, we may send you information about our services, seasonal offers, and promotions via SMS, WhatsApp, or email. You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any email we send
  • Replying “STOP” to any SMS or WhatsApp marketing message
  • Contacting us directly at info@multitechsmart.ae

Opting out of marketing will not affect the delivery of transactional messages related to your booked services.

11. Third-Party Links

Our website may contain links to third-party websites, such as our social media profiles (Instagram, Facebook), Google Maps, or our payment partner Tabby. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

12. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

13. International Data Transfers

Your data is primarily stored and processed within the UAE. In cases where data is processed outside the UAE (for example, by our cloud service providers), we ensure that adequate safeguards are in place in accordance with applicable data protection regulations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Multi Tech Smart Technical Services LLC
📍 Dubai, United Arab Emirates
📞 +971542577335
✉️ info@multitechsmart.ae
🌐 https://multitechsmart.ae© 2026 Multi Tech Smart Technical Services LLC. All Rights Reserved.
This Privacy Policy is governed by the laws of the United Arab Emirates.